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  • New Product developed to support Hotter
  • Successfully opened 75 new stores
  • Helped create an Area Management Team
  • Supported expansion of the Head Office function
  • Success ratio of 1:2
  • 98% acceptance rate

The brand operated 95% of its business through catalogue and online sales however had an aggressive retail plan over 3 years to increase their branches from 8 to 80+ and needed a solution on how to deliver the people side of the plan.

  • We developed a process to deliver a fully outsourced package including branded advertising and the entire sourcing & selection of a Store Manager, Assistant Manager, and Customer Advisors for each branch opening in line with the Hotter brand values process.  The Hotter team were involved in final interviews to make their choices for each store team
  • We successfully opened every store from number 8 up to the number 83 and never had a store open without a full complement of Management and Customer Advisors with all stores opening on time
  • As the retail business expanded so did the need for an Area Management team. We advised them on salary levels, developed a full process and assessment day for the role and assisted in benchmarking internal potential.  This created an Area Management team with the best of both worlds, internal succession and external knowledge joining the business.  Many of these Area Managers progressed into more senior roles in the business over the years
  • The expansion of the retail network meant similar expansion was required in the Head Office function and again we have supported with recruiting a number of roles including a Country VM Manager, Senior Buyer, Head of Merchandising, E-commerce Manager, and some HR support roles

Our quality ratios were a key focus for us throughout this volume campaign with our aim being to maintain our CV sent to offer ratio of 1:2 and our candidate acceptance rates of 98% which we achieved


Previous Retail Support Manager | Hotter Shoes

McCarthy provided a complete outsource support for all of our recruitment. They provided all levels of management and customer advisor teams for all stores and critically the new store opening programme; which on average was 20 stores a year.  McCarthy provided an end-to-end service which was hassle-free and extremely cost-effective – they really felt like an extension of the business.

In addition to sourcing and placing great candidates they have assisted with designing assessment material, role profiles, job descriptions, recruitment processes, and advertising materials – they truly have a consultancy approach that ensured they add value to their clients.  Nothing is too much for the Team at McCarthy, they are available 24/7, are responsive, and work with pace; they mirror the inclusive values and culture I share.  From the first contact I had with them it was obvious that they were different from other agencies in that they were always looking at ways that we could improve our recruitment success and essentially save costs at the same time.

I think what really stands out to me is that normally when you are provided with a cost-effective solution it affects service, however, with McCarthy, the ratio from CV to placement remains at 1:2 and their efficiency and understanding of their customer’s needs is first class. They are dedicated, honest and I would not hesitate in recommending them to anyone and especially to retailers who have a significant volume requirement and need a business that they can absolutely trust and rely upon to deliver what they promise.

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